newsagent). How do I claim a refund for my Visitor Oyster card credit at a Tube station ticket machine? Touch Oyster card on the yellow reader2. For long-term visitors, a regular Oyster card could be the more cost-effective option. Unused credit on your Visitor Oyster card. Refunds at Tube station ticket machines. Unlike Visitor Oyster cards, this option can also be loaded with multi-day travel cards … The £5.00 cost of the card is not refundable. Note: no refunds at the North Terminal or the Visitor Centre (probably not going to make anyone very pleased) The visitor card is specifically designed for tourists. (Bear in mind your Oyster card will be stopped when you request a refund of the deposit, and you won't be able to use it again.) You can get up to £10 refunded from your Visitor Oyster card at Tube station ticket machines. What to do when you want Oyster card refund?1. You can also get a refund at a Visitor Centre (except Gatwick). If a card runs out of credit, it is easy to top it up at any Tube, DLR, London Overground, TfL Rail and most National Rail stations, Oyster Ticket Stops and Visitor Centres. 106 0 obj <> endobj The Oyster card is a payment method for public transport in London (and certain areas around it) in the United Kingdom. The reason I started this thread is because of the confusion caused by the sign that they put up at Euston underground station saying that "proof of residence is required" to get a refund, and also the confusion caused by the email I received from TFL when I queried this which says you can only get a refund by posting the Oyster card to them. Given this policy, it may be more cost effective for some visitors to obtain their refund at their London departure station and pay cash for a train ticket, depending on the amount of the unused cash balance on the Oyster Card,. You will pay a £5 deposit when buying this type of Oyster card. We promote London and attract businesses, events, congresses, students and visitors to the capital. Your Visitor Oyster card will be cancelled when we process this refund. Given this policy, it may be more cost effective for some visitors to obtain their refund at their London departure station and pay cash for a train ticket, depending on the amount of the unused cash balance on the Oyster Card,. In other words, if you have just less than £10 on a regular Oyster your refund at the ticket machine would be just less than £15 and the card would then never work again. Oyster card types. endstream endobj 107 0 obj <. The first is the regular blue Oyster card, purchased mainly from a ticket machine, visitor centre, or Oyster ticket shop (e.g. Please check the balance on your card at a Tube station or Oyster Ticket Stop before you leave London as you cannot do this from home. Here's how: Online. On the right press "Pay as you go refund"3. Simply touch your Oyster card on the yellow card reader on the ticket machine, select 'Oyster refund' and follow the on-screen instructions. England. When you return the card at Kings Cross allow 15 minutes, in case there are lots of people doing the same as you. No point in getting a Visitor Oyster card. The value of your dormant TfL Oyster card is made up of two parts: The balance and the deposit.. The visitor Oyster card has a £3.00 deposit. Find out how to get a refund for the credit on your Visitor Oyster card or Oyster card once you leave London (and don't plan to return!). Official online shop for Oyster card. They are the "regular" blue Oyster cards, not Visitor Cards. You also cannot register Visitor Cards onto the Oyster Card app. At a Tube station ticket machine, you can get a refund of up to £10 pay as you go credit and your deposit. Oyster & Visitor Oyster card differences - key facts. 7493460. 147 0 obj <>stream Visitor Oyster cards you pay an activation fee (£5 in 2020) which is non-refundable. The refund will be in cash. If you have more than £10 pay as you go credit or a valid season ticket on your Oyster card you can't get a refund at the ticket machine and have to request a refund by post. To activate an Oyster card a user must first pay a £5 deposit (it's a £3 deposit for a 'visitor' Oyster card used by tourists) before topping it up to pay for fares in and around the capital. To apply online, log on to your Oyster account (or sign up free). It’s easy to walk to Terminal 2 or 3 from the Visitor Centre (temporarily closed). Press "Confirm"4. The standard card is what locals in London use when travelling on public transportation. You can easily pick up a regular card at the tube station at Heathrow. Request an Oyster Card Refund at Tube Stations. %%EOF In case you have any deposit or less than ₤10 of your pay-as-you-go credit on your Oyster card, you can get a refund at any tube station. To do so, you should: Touch the yellow card reader with your Oyster card; Choose Oyster refund; Follow the instructions; The machine will dispense your refund in cash Order your Oyster card travelcard, check Oyster card prices or top up Oyster Pre Pay. A standard Oyster card is a blue credit-card-sized stored-value contact-less smart-card. Take your card to a Visitor Centre 2. If your children are 11 years old or older, you will need to buy a Visitor Oyster card, Oyster card or Travelcard ticket for each child. ... the Visitor Oyster card can also be used on the Emirates Airline and Thames Clipper river services. Please note that if you only have pay as you go credit on your Oyster card and get a refund, you won't be able to use your Oyster card again. Send your card and a covering letter explaining why you are returning it to: TfL Customer Services Oyster fares and caps are the same whether you use a standard Oyster or a Visitor Oyster, a common misconception. There are three ways for you to obtain a refund on a Visitor Oyster card: Refunds at Tube station ticket machines. London SE10 0ES This is great for those of you feel stressed out about the idea of buying an Oyster Card while in London, and therefore would prefer to just have it sorted prior to arrival. Note: no refunds at the North Terminal or the Visitor Centre (probably not going to make anyone very pleased) Older cards might have a lower deposit. A cheque will be sent to you in GBP (£) for the unused amount. and got to the point where I was entering my info, and I figured there was an issue because it had street number, street, county, but no "State" or "Country" and figured that's where I was going to have a problem so I stopped. Standard Card; Visitor Card ; Standard Oyster Card. How do I claim a refund for my Visitor Oyster card credit by post? You can see the refunded amount due on the screen before finalising your … Once you request the refund, your Visitor Oyster card cannot be used anymore. If you’re travelling with children aged 11-15, you need to get the Visitor Oyster card and when you arrive in London, you can add a Young Visitor discount to your Visitor Oyster card. Simply touch your Oyster card on the yellow card reader on the ticket machine, select 'Oyster refund' and follow the on-screen instructions. You can also get a refund at most Visitor Centres. Visitor Oyster Card – Credit, Top Up & Refund. endstream endobj startxref These cards can only be purchased upon arrival, from Oyster Ticket Shops, Visitor Centers and most London Tube and rail stations. You can get up to £10 refunded from your Visitor Oyster card at Tube station ticket machines. Your card will not be returned to you if you send it by post. Here is the reply from TFL. As your Visitor Oyster card never expires, we recommend that you keep your card for future return visits to London, or lend it to family and friends to use when they come to London. You can get the standard Oyster card at any Underground station, at the airport, and at some newsstands throughout the city. SE10 0ES England. We can refund up to £50 back to your Oyster card as pay as you go credit; Web account credit. Visitor Oyster Cards are available for adults. 124 0 obj <>/Filter/FlateDecode/ID[<3E84893BC2EA594C977068F123596EA6><13FD1F6409A50C479BC23735720BBEE3>]/Index[106 42]/Info 105 0 R/Length 92/Prev 71370/Root 107 0 R/Size 148/Type/XRef/W[1 2 1]>>stream The second is a visitor Oyster. Visitor Oyster Card. h�b```�ֳ ��ea�x�ѐ�a����E30*3�3���b�iõC6�����T5l0p|j�=hy0�����0H9� �fl Rl�"o Œ� �R The deposit of your Oyster card depends on the age of your Oyster card and the type of Oyster card: Regular Oyster cards currently have a £5.00 deposit. A refund for any remaining credit of up to £10.00 can be obtained from any Tube station ticket machine however the card will be cancelled and you won’t be able to use it again for future travel. We can give you a web account credit which you can use when you next top up or buy a Travelcard using your Oyster online account" An "0343" number from overseas might also eat into any net refund. To get a refund on any unused credit, you can: 1. To get a refund on any unused credit on your card, take it to a Tube station or post it to the address below. Oyster & Visitor Oyster card differences - the key facts. I started down the process last night online, successfully entered the card number, last use, etc. This is the same as a normal Oyster, but you pay a small fee (£3) to buy it instead of a deposit (£5) on a regular Oyster. 4th Floor this from home. 0 On a Visitor Oyster, the refund would be just less than £10 even though you paid the same extra £5. %PDF-1.5 %���� Use a Tube station ticket machine for balances up to £10 3. Send your card and a covering letter explaining why you are returning it to: TfL Customer Services 14 Pier Walk 4th Floor London. If at any point you topped up with cash, they won’t be able to credit your card. London & Partners is the official promotional agency for London. At a Tube station ticket machine, you can get a refund of up to £10 pay as you go credit and your deposit. For Visitor Oyster cards you pay an activation fee (£5 in 2020) which is non-refundable. Contactless Payment Card Make the most of your visit You only need to show your Visitor Oyster card to benefit from They cost £5 (refundable at the end of your trip) and can be loaded with any amount of pay-as-you-go credit. While the visitor card costs £3 versus the £5 deposit for the regular card, the regular card's deposit is refundable. You can get a Young Adult discount (half adult rate) added to a Visitor Oyster card or Oyster card at Heathrow Airport Terminals stations, zone 1 Tube stations and TfL Visitor and Travel Information Centres . If you no longer need an Oyster card, you can get a refund of both the deposit and any remaining pay-as-you-go credit. Oyster fares and caps are the same whether you use a standard Oyster or a Visitor Oyster, a common misconception. You can do this at most Tube stations, visitor centres and the Victoria National Rail station ticket office. If you, your friends, or your family are not able to visit London again, you can receive a refund on your Visitor Oyster card credit. If you'd like to cancel your Visitor Oyster card before you've used it, you can ask for a refund by emailing tflenquiries@visitbritainshop.com. is registered in England under no. 14 Pier Walk There are two main types of Adult oyster cards. Note that there is a specific option for a Visitor Oyster card. Your card will not be returned to you if you send it by post. Refunds are paid back in cash dispensed from the ticket machine. Make sure you no longer need it before you request a refund. Here is the reply from TFL. You can see the refunded amount due on the screen before finalising your request. Select the Oyster card you would like to be refunded (if it isn't registered, you'll need … The credit on the Visitor Oyster card never expires. h�bbd``b`�$����@��Hl%���7��0��"�@�@�;Hp>iS�AbQ@�d��&F��@#]����� #�I Children aged 11-15 can also use a Visitor Oyster Card and will benefit of the Young Visitor discount, which can be added by a member of the staff at most Tube stations and can offer 11-15 year old children pay as you go rate for up to 14 days. A cheque will be sent to you in GBP (£) for the unused amount. There are three ways for you to obtain a refund on a Visitor Oyster card: Refunds at Tube station ticket machines. Post your card to Transport for London . You can get a refund of up to £10 pay as you go credit at most Tube station ticket machines. The reason I started this thread is because of the confusion caused by the sign that they put up at Euston underground station saying that "proof of residence is required" to get a refund, and also the confusion caused by the email I received from TFL when I queried this which says you can only get a refund by posting the Oyster card to them. If you paid for and topped up your Oyster with a credit or debit card, you can get a refund credited to your card instead of cash. This is the same as a normal Oyster, but you pay a small fee (£3) to buy it instead of a deposit (£5) on a regular Oyster. The Visitor Oyster Card can be purchased in advance and mailed to you anywhere in the world. You can get up to £10 refunded from your Visitor Oyster card at Tube station ticket machines. An Oyster Card that you get in London, on the other hand, has obviously no postage because you’re getting it when in the city. I recommend all visitors simply get an Oyster Card when they arrive in London and save yourself the excess money. VISITOR OYSTER CARD.

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